LITA Lean IT Foundation Premium

Day 1 :

•  Introduction of Lean
• The Customer
• The Process
• Performance

Day 2 :

• The Lean Organization
• Behavior and Attitude
• Problem Solving
• Wrap­up and Mock Exam
• Exam

Module 1: Course Introduction

• Information on the course structure
• Information on the types of activities included in the course

Module 2: Introduction of Lean

• Lean principles and how are they related to each other
• Three causes of poor quality and their details
• Analyzing waste through analyzing activities
• Cost of poor quality
• PDCA and it’s description
• Definition, characteristics, and dimensions of Lean IT
• Shingo Prize Model

Module 3: Customer

• Voice of customer
• Types of customer value Critical to Quality (CTQ)
• Tree and analysis of voice of customer using CTQ
• Sources of improvement opportunities

Module 4: Process

• Definition and key components of process
• Distinction between value demand and failure demand
• Defining SIPOC and COPIS
• Steps to create value stream map and symbols used in value stream map
• Flow principle and examples of Muda in value stream
• Examples of different types of activities: value adding, necessary non value-adding, and non value-adding
• Push versus pull
• Improving the process through 5S, Heijunka, and Improvement Plan

Module 5: Performance

• Performance versus results
• Key performance indicators vs. metrics
• SMART KPIs
• Three questions to define correct measurement
• KPIs and behavior
• Aspects of KPI
• Time as currency and production factor
• Skills and knowledge as capacity

Module 6: Lean Organization

• Organizing for Lean IT
• Structure around the value chain
• Ensuring speed of communication
• Performance dialogue and feedback model
• Personal versus team performance and three topics of performance dialogue
• Visual management boards and their types

Module 7: Behavior and Attitude

• Attitude and behavior
• Lean attitude, Lean mindset, and Lean behavior
• Characteristics of Lean Manager and Lean leadership
• Expectations of people from Lean transformation and Lean improvement

Module 8: Problem Solving/Kaizen

• Kaizen versus Kaikaku
• Five intents and three qualifications of Kaizen
• Running a Kaizen event
• DMAIC and tools used in each phase of DMAIC

Evaluation

• The exam is closed­book format
• The exam consists of 50 multiple­choice questions
• A minimum score of 75% is required to pass the exam
• The exam lasts 60 minutes