LITA Lean IT Foundation

Day 1

• Introduction of Lean
• The Customer
• Exercise WellCare Voice of the Customer
• The Process
• Exercise WellCare SIPOC

Day 2

• Value Stream Mapping
• Exercise WellCare Value Steam Map
• Performance
• Exercise WellCare KPI

Day 3

• The Lean Organization
• Problem Solving with Kaizen
• Behavior and Attitude
• Wrap ­up and Mock Exam
• Exam

Module 1: Introduction

• Lean principles: how these are related to one another.
• Waste: ability to identify types of waste within an IT organization or process (TIMWOOD with Talent)
• The cost of poor quality and reasons for using Lean Principles to improve performance
• Types of activities: ability to define what IT activities fall into which category
• PDCA: ability to describe how the PDCA cycle works on the most basic level
• Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods. The connection of Lean IT with IT service management is specifically investigated.

Module 2: The Customer

• Types of customer value and the factors that influence customer value
• The link between the Voice of the Customer and Critical to Quality
• How to construct a Critical to Quality tree

Module 3: The Process

• Relationship of process (Value stream) with the other Lean principles
• The difference between Push and Pull systems
• The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
• Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
• Explain the SIPOC and VSM using IT examples e.g. SIPOC: Software development,VSM: High level Change process (other examples are permitted)

Module 4: Performance

• Relationship of performance with the PDCA cycle
• The key aspects of a KPI
• Why time is the most important production factor within IT
• The relationship of PCE with VSM
• The role of skills and knowledge in ensuring performance

Module 5: Organization

• Why organizations need to be customer oriented
• What the goal is of a performance dialogue
• The use of each of the visual management boards – day board, week board andKaizen/improvement board

Module 6: Kaizen

• Which tools from the other dimensions are used in which phase of the DMAIC cycle
• Prioritization of improvement candidates through feasibility and impact in determiningboth which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen

Module 7: Behavior & Attitude

• The difference between behavior and attitude
• The difference between traditional management and Lean management
• The behavior and attitude required for successful use of Lean
• Behavior and Attitude in relation to expectations surrounding a change in way of working

Evaluation

• The exam is closed­-book format
• The exam consists of 50 multiple ­choice questions
• A minimum score of 75% is required to pass the exam
• The exam lasts 60 minutes