Toutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.luToutes nos formations sont désormais disponibles en "Live Virtual classes". Contactez-nous pour plus d’informations : formation@oxiane.lu
1190 € HT
3 jours
ITILF
ITIL V3
Programme
Introduction to Service Management and to ITIL
- Service Lifecycle
- Key principles of IT Service Management
- Processes and Functions
Objectives, roles and challenges of:
- Service Strategy process
- Service Level Management
- Change Management
- Incident Management
Objectives and basic concepts of:
- Service Portfolio Management
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Supplier Management
- Capacity Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Event Management
- Request Fulfillment
- Problem Management
- Access Management
- The 7 step improvement process
The Role, objectives and organisational structure of:
- Service Desk
- Application Management
- Operations Management
- Technical Management
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