ITIL® 4 Specialist : High Velocity IT

The course is divided into various modules to explain the key concepts in a structured manner.

Module 1 – Course introduction

Module 2 – Introduction to High-velocity IT

Module 3 – High-velocity IT approaches

Module 4 – High-velocity IT operating models

Module 5 – ITIL building blocks for High-velocity IT

Module 6 – High-velocity IT culture

Module 7 – Supporting models and concepts for purpose

Module 8 – Supporting models and concepts for people

Module 9 – Supporting models and concepts for progress

Module 10 – High-velocity IT objectives and techniques

Module 11 – Techniques for valuable investments

Module 12 – Techniques for fast developments

Module 13 – Techniques for resilient operations

Module 14 – Techniques for co-created value

Module 15 – Techniques for assured conformance

With the help of ITIL® 4 concepts and terminology, activities, exercises, examples and the case study included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-velocity IT certification exam.

About the exam

Multiple-choice format (1 mark per question)
Pass grade: 70% or 28 marks out of 40
40 questions
Closed book
Duration: 90 minutes + 25 % extra time for non-native English Speakers

The exam is scheduled at the end of the 3rd training day in the classroom, or the participants can take the online exam later online and proctor-based. Candidates need to foresee ± 1.5 hours study time every evening to prepare the sample questions.