Auteur : Patricia Bon

Purpose-built AI builds better customer experiences This integration results in faster, more accurate resolutions, reduces the need for human intervention, and boosts operational efficiency. In August, it found that – across the contact center space – only 14 percent of customer service issues are fully resolved by a company’s self-service channel. Customer experience is on […]

Best Health Insurance Companies for 2024 Users can sign up for a policy in just minutes — 90 seconds, according to Lemonade’s website — and get paid for a claim in just three minutes. You can use the platform to get homeowners, car, pet and term life insurance, but as far as renter’s insurance goes, […]